Returns and Exchanges

Please visit our size specification links. They give detail of each size and their fit for each item. If you still are unsure, then give us a shout. Returns are a thing at!  But they are expensive & time consuming on both ends. So ask questions.

American Hats are not exchangeable or refundable!

Dale Brisby's Rodeo Time items (shirts & caps & apparel only) may be returned for exchange, based on the following:

  • Items must be in new condition – unwashed, unworn, unaltered, makeup free, deodorant free, smoke free, stain free.
  • All sale items are final.
    • Merchandise must be postmarked within 14 days of the confirmed delivery date shown on your order’s tracking number .  
    • Please include original receipt and provide information for a return (if you swaping a size/color)
    • Return To:      

                                Dale Brisby
                                P.O. Box 325
                                Newcastle, TX 76372

    • You will be responsible for paying for your own shipping costs for returning your item.
    • Buyer assumes all return/exchange shipping costs... unless made a packing mistake.
    • If there is an error with your purchase please let us know with in 5 days of receipt. While we're human and can't possibly guarantee perfection (especially when we're packing a zillion orders), we can guarantee that you matter to us.

    Any questions? Please visit the Dear Dale page!

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